Question 1

Do I need a GP referral to see a physiotherapist at PhysioX?

Accepted Answer

No, you don't need a GP referral. Physiotherapists are primary care providers, so you can book directly. If you have a referral or medical information from your GP, bringing it along can help us tailor your care.

Question 2

Can I use ACC for physiotherapy in New Lynn?

Accepted Answer

Yes. PhysioX is an ACC registered provider. If you have a covered injury, your ACC-subsidised physiotherapy appointments are $55 per session. We can help you with the claims process.

Question 3

What is shockwave therapy and who is it suitable for?

Accepted Answer

Shockwave therapy uses high-energy sound waves to stimulate healing in tendons and soft tissue. It is particularly effective for plantar fasciitis, tennis elbow, patellar tendinopathy, and other chronic tendon conditions. Worldwide success rates are around 80–90%.

Question 4

What does a first physiotherapy appointment at PhysioX involve?

Accepted Answer

Your first session includes a thorough assessment of your condition, discussion of your goals, and a personalised treatment plan. Sessions typically last 45–60 minutes. Wear comfortable, loose-fitting clothing.

Question 5

How much does physiotherapy cost at PhysioX?

Accepted Answer

ACC-subsidised appointments are $55 per session. Private appointments are $115. Shockwave therapy is $130 (single-site) or $200 (multi-site). Transparent pricing with no hidden fees.

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